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Some of the most frequently asked questions are provided for your convenience:

To what degree can our caregivers assist with medications?
Our caregivers will remind you when it is time to take your medication. They are NOT allowed to administer medications. In addition, our caregivers are NOT allowed to fill your pill caddy. We recommend you identify a responsible person to keep your pill caddy filled.

Are your caregivers insured and bonded?
Yes. All our caregivers are insured and bonded for your safety and protection.

Do you provide training for your caregivers?
Yes. Training and education is critical to retaining the most qualified caregiver. We have a strong commitment to our caregivers, evidenced through our orientation program, staff development efforts using a variety of training methods to provide both formal and active learning experiences, in-service training and provision of resources.

May I choose the caregivers?
During the initial assessment, simply inform the Client Services Supervisor regarding your caregiver preference, and we will match your needs with the available caregiver. Millennia Personal Care Services provides caregivers that speak primarily English and Japanese. We also have caregivers that speak Chinese, Korean and Spanish on a limited basis.

How soon can you send a caregiver to my home?
Please provide us with at least 1 week after the initial assessment or interview to select an appropriate staff to meet your needs.

What is the cost of service on holidays?
All holidays are billed at time and one-half the normal rate. The holidays observed are: New Year's Day, Martin Luther King Jr.'s Birthday, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Who do I pay for the service?
You pay Millennia Personal Care Services. Millennia Personal Care Services is the employer, hence responsible for tax withholdings, worker's compensation insurance, unemployment insurance and social security.

How will I be billed?
Invoices will be issued bi-weekly on the 5th and 20th of each month.

How do I change my schedule?
Do not schedule directly with the caregivers. To ensure that our caregivers are there when you need them, all schedules must be established through the Millennia Personal Care Services office.

Does Medicare cover this service?
No. Unfortunately Medicare does not cover in-home, nonmedical senior care. Our service is paid privately or by Long Term Care Insurance.